Privacy Policy

Effective Date: [July 2024]

1. Introduction:

FlowIQ LLC (“FlowIQ,” “we,” “our,” or “us”) is dedicated to ensuring the protection of your personal data as outlined in this Privacy Policy. This policy explains how we collect, use, share, and protect your information when you visit our website https://flowiq.io, utilize our Platform as outlined in the Terms of Service, send electronic communications to FlowIQ , or engage with our services, including Software-as-a-Service (SaaS) offerings, and our marketing and consulting services.

1.1 By accessing our website, using our SaaS products, or engaging with our services, you agree to the data handling practices detailed in this policy.

1.2 Please take the time to read and understand this Privacy Policy. If you do not agree with our approach to managing your personal information, please refrain from using the Platform. By continuing to use the Platform, you signify your acceptance of this Privacy Policy.

1.3 FlowIQ reserves the right to modify this Privacy Policy at any time, at its sole discretion. If changes are made, your continued use of the Platform will indicate your acceptance of the revised policy, so we encourage you to review it periodically.This Privacy Policy operates in conjunction with and is governed by the FlowIQ Terms of Service. All services referenced within this policy are part of the Platform and are further defined in the Terms of Service.

2. Types of Information FlowIQ LLC Collects and How It's Collected

2.1 When you visit FlowIQ's Platform, we may gather two categories of information: Personal Information and Non-Personal Information (collectively referred to as “Information”).

  • Personal Information includes any details that can be used to identify you personally, such as your name, email address, job title, employer,

    department, or phone number.

  • Non-Personal Information refers to data related to you that doesn’t directly reveal your identity. For example, if you simply browse the Platform, read content, or navigate through pages without providing personal details, we may collect and store general information about your visit that does not personally identify you.

3. Information We Collect

Personal Information

3.1 We gather personal information in various ways, such as when you sign up for our services or reach out to us. This may include:

(a) When you subscribe to a newsletter, create an account, make a purchase, or request information from FlowIQ, we collect details such as your name, contact information, billing and shipping addresses, communication preferences, and account credentials to fulfill your request.

(b) Additionally, if you book an appointment through the Platform, attend a trade show or event, or contact us in any other way, you may voluntarily provide similar information.

3.2 If you provide personal information about someone else to us or our service providers, it is your responsibility to ensure you have the authority to do so and to allow us to use that information in accordance with this Privacy Policy (such as obtaining their consent).

4. How We Utilize Your Information

4.1 We may use the information we collect for several purposes, including:

  • Operating and maintaining our SaaS platforms and services

  • Personalizing your experience on our website

  • Communicating with you about services, updates, and promotions

  • Processing payments and managing subscriptions

  • Analyzing website usage to improve our services

  • Responding to customer inquiries and providing support

  • Ensuring legal compliance, security, and fraud prevention

Usage Data:

4.2 We automatically collect data on how you interact with our website and SaaS platforms, such as your IP address (used to communicate with your device and measure platform usage), pages visited, time spent on those pages, and how you arrived at our website.

5. Purposes for Collecting and Using Personal Information

Platform Functionality and Development:

5.1 We use your Personal Information to deliver, maintain, and customize the Platform and related services, including enhanced performance through AI tools. If the Platform integrates with Google APIs, it complies with Google’s API Services User Data Policy, including its Limited Use requirements.

Cookies and Tracking Technologies:

5.2 We utilize cookies and similar tracking tools to enhance your experience. Cookies help the website function efficiently, track analytics, and improve usability. Technologies like pixel tags also support the Platform. You can manage your cookie preferences via your browser settings.

Customer Support, Platform Updates, and Reporting:

5.3 Personal Information helps us provide customer support, issue Platform updates, and monitor performance. We use this data to ensure the Platform is functioning properly and to improve services. This includes verifying eligibility for promotional offers.

Business Operations:

5.4 We rely on your information for essential business functions such as billing, auditing, and account management. Personal Information may also be used to inform you about our services, promotional offers, and marketing campaigns according to your communication preferences.

Communication:

5.5 We use your contact information to send messages, provide customer service, and share important alerts (e.g., security updates or subscription notifications). From time to time, we may ask you to voluntarily participate in surveys or research studies.

Advertising and Marketing:

5.6 We combine Personal Information with data about your interactions with advertisements to provide personalized content and assess the effectiveness of our marketing. You can adjust your device settings to control location-based services; however, some features may be limited if location sharing is disabled.

Improving the Platform:

5.7 We use statistical data to generate traffic reports and understand user behavior. This insight helps us anticipate your needs and enhance the Platform’s overall experience, allowing us to highlight relevant content and services.

6. How FlowIQ LLC Safeguards Your Information

6.1 FlowIQ implements appropriate administrative, technical, and organizational security measures to protect your Personal Information from risks such as loss, destruction, unauthorized access, alteration, misuse, or disclosure. While we strive to ensure strong security, no technology or data transmission over the internet is completely secure, and we cannot guarantee absolute protection of your information.

6.2 If you believe that your interaction with us is no longer secure (e.g., if you suspect your FlowIQ account password has been compromised), please notify us immediately by following the instructions in the "How To Contact Us" section below.

7. Third-Party Websites and Links

7.1 Our website and SaaS platforms may include links to external third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before sharing any personal information with them.

(a) Service Providers

We may share your information with trusted third-party providers who help us operate our SaaS platforms, manage marketing campaigns, process payments, or deliver consulting services.

(b) Links to Other Websites and Services:

We are not responsible for the policies or practices of websites or services linked to or from our Platform, including their handling of personal data. This Privacy Policy does not cover third-party entities or services not operated by FlowIQ LLC , including app developers, social media platforms, device manufacturers, or wireless service providers. Any information you share with them is subject to their respective privacy policies, not ours.

8. Sharing Your Information

With Authorized Suppliers and Business Partners:

8.1 We may share your personal information with third-party suppliers and business partners to help provide and improve the Platform and other services. When we share information with these parties, we ensure it is only for legitimate and authorized purposes that align with this Privacy Policy, and we maintain appropriate confidentiality and security measures.

  • With Affiliates and Subsidiaries:

    Your information may be shared within our corporate family for purposes consistent with this Privacy Policy.

  • With Suppliers: Authorized vendors may need access to your personal data to perform services, such as product delivery, website hosting, data analysis, IT services, auditing, and customer support. We ensure that suppliers handle your data responsibly and only for the contracted purposes.

  • With Partners: In some cases, we work with third parties to offer special promotions, joint products, research studies, or additional services. In such instances, you may be presented with additional terms or privacy policies. We only share your information with third parties if there is a lawful basis to do so.

Advertising and Marketing:

8.2 We may share your information with third-party partners to deliver targeted advertising and personalized content, and to analyze the effectiveness of marketing campaigns. This information may be shared through various channels, such as email, phone, or while using our Platform. The content you receive may be based on your previous interactions with our services, your device location, or the advertisements you’ve viewed.

For Legal or Security Reasons:

8.3 We may share personal information when required by law, to respond to legal processes, protect the safety of users, ensure the security of the Platform, or safeguard our legal rights.

Connections to Social Networks and Third-Party Services:

8.4 If you choose to connect your social media accounts or other third-party services (e.g., YouTube) to FlowIQ , you agree to share your information with these platforms in accordance with their privacy policies. For instance, connecting your YouTube account to FlowIQ uses YouTube’s API services, and the Google Privacy Policy will apply. You can revoke access to your data through Google’s security settings page.

Corporate Transactions:

8.5 In the event of a merger, acquisition, or other corporate transaction (e.g., sale, reorganization, or bankruptcy), we may disclose personal information as part of the transaction.With Your Consent:FlowIQ may share your personal information with other parties when you provide explicit consent for us to do so.

9. Your Rights

9.1 You have certain rights regarding your personal information, including:

  • Rectification: You can request that we update or correct any inaccurate or incomplete personal information.

  • Deletion: You may ask us to delete your personal data, subject to any legal obligations we may have to retain it.

  • Objection: You can object to the processing of your personal data, particularly for marketing purposes.

To exercise any of these rights, please contact us using the details provided in the "How to Contact Us" section.

Your Privacy Rights

9.2 FlowIQ respects your rights regarding how your personal information is used and shared. Depending on your location, you may have the right to access, correct, or request the deletion of your personal data, as well as control the types of marketing materials you receive. We do not share your phone number or opt-in consent with third parties without your express written consent.Additionally, we may share non-personally identifiable information, such as anonymized or aggregated data, with suppliers for analysis, trend identification, and research to develop new services.

Your Legal Rights:

9.3 FlowIQ is committed to respecting your privacy rights. Depending on your location, you may have the ability to request access to or correction of your personal information, as well as control over the type of marketing communications you receive (or opt-out entirely).

10. Children’s Privacy

10.1 Our services are not intended for individuals under 16 years old, and we do not knowingly collect personal data from children. If we discover that we have unintentionally gathered information from a child under 16, we will promptly delete it.

Information from Children:

10.2 We do not knowingly collect, use, or share personal data from children under the age of 16 (or 13 in the U.S., in accordance with the Children’s Online Privacy Protection Act). If we learn that personal data from a child under 16 has been collected, we will delete it as soon as possible. If you are under 16, please do not provide any personal information, such as your name, address, phone number, or email. If you become aware that a child under 16 has provided personal information to us, please contact us immediately using the methods in the "How to Contact Us" section.

11. Sharing and Disclosure of Information

FlowIQ does not sell, rent, or lease any of your Personal Information to third parties or for monetary compensation. However, we may share your information in the following circumstances:

(a) Legal Requirements

We may disclose your information if required to do so by law, or in response to valid legal requests by public authorities, including to meet national security or law enforcement requirements.

12. Data Retention

12.1 We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law.

RETENTION OF YOUR PERSONAL INFORMATION: We will only retain your Personal Information

12.2 for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements and for other purposes described in this Privacy Policy. We may retain your Personal Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

12.3 To determine the appropriate retention period for Personal Information, we consider the amount, nature and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. In some circumstances you can ask us to delete your data: see “your legal rights” below for further information. And in some circumstances we will anonymize your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

FlowIQ LLC

8735 DUNWOODY PLACE #4413
ATLANTA, 30350

[email protected]

(470) 594-2535

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